Not in love? Send it back.
We want you and your little one to be completely happy. If something doesn't feel right, you have a generous 7-day window to send it back β no awkward questions, no surprise charges.
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7-day return window
Starts the day your order is delivered. Plenty of time to inspect, try, and decide.
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Free pickup inside Dhaka
We'll send a rider to pick up your return β no need to leave the house.
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Refund in 3 working days
Once we receive your item, your bKash, Nagad or bank transfer refund lands within 3 business days.
What can be returned
- Items in their original condition with all tags and packaging
- Unworn fashion items (we know babies grow fast β try them on at home)
- Unopened feeding, bath and skincare products
- Damaged or defective items β we'll cover everything, including shipping
- Wrong items sent β entirely on us, full refund or replacement
What we can't take back
- Used pacifiers, bottles and other hygiene-sensitive items once opened
- Customised or personalised products (engraved names, monogrammed gifts)
- Items returned after the 7-day window
- Items damaged after delivery from use or laundering
How to return β 3 simple steps
- Reach out via WhatsApp, phone or our contact page with your order ID and reason.
- Pack it up in the original packaging if possible β no need to be too tidy, we'll handle that.
- Hand it to our rider (Dhaka) or send through any courier (outside Dhaka). We'll refund the courier fee.
Exchange instead?
Want a different size or colour? Just say the word. Exchanges follow the same process and don't cost a thing.
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Our promise
If you ever feel like we've fallen short, message us directly. We treat every parent like family β we'll make it right.