Frequently asked questions

Browse our shop, tap "Add to Cart" on anything you love, head to checkout, fill in your delivery details and choose how you'd like to pay. That's it! You'll get a confirmation by SMS within seconds.

bKash, Nagad and Cash on Delivery (COD) — all the way across Bangladesh. No card needed.

Yes, no hidden COD charge. You only pay the product price plus standard shipping (which is free on orders over ৳2,000).

Absolutely, as long as it hasn't shipped yet. Reach out on WhatsApp and we'll cancel and refund within minutes.

Inside Dhaka: same-day if ordered before 2pm, else next day. Outside Dhaka: 2 to 3 working days. Remote areas: 3 to 5 days. See our shipping page for full zones.

Not at the moment, but we're planning to. Drop us a message if you'd like to be notified when international shipping launches.

Once your order ships, you'll get an SMS with the tracking link. You can also use our order tracker with your order ID.

Every single product is BPA-free, non-toxic, and meets the EN71 international safety standard. We test every batch before it goes on our shelves — your baby's wellbeing comes first.

All our images are real photos of the actual product. We don't use stock images. Colours may look slightly different on different screens, but the difference is usually tiny.

Of course — free of charge! Just leave a note at checkout and we'll wrap it in our signature pastel paper with a handwritten card.

7 days from delivery, no questions asked. We even pick up inside Dhaka. Read the full returns page.

Within 3 working days of us receiving the returned item, directly to your bKash, Nagad or bank account.